Refund policy

Returns

Seven days from the day your order arrives. Free, no questions asked, no fees.

No restocking charge, no handling charge, no percentage taken. We collect the piece from you at our cost.

To start a return, message us on WhatsApp at +971 50 100 5469 or email support@casavincenzo.com with your order number. We arrange collection and confirm the date with you.

Please keep the box your piece arrived in. Our couriers will not carry crystal or ceramic without it, so a return without the original packaging has to wait for us to send a replacement box first.

Damaged on arrival

If anything arrives damaged, message us on WhatsApp at +971 50 100 5469 within 48 hours of delivery. Send a photograph of the piece and we replace it.

Please open your order as soon as it arrives. Courier and transit insurance claims close quickly, and after 48 hours we can no longer claim against the delivery.

Edizione

Edizione pieces are final sale and cannot be returned or exchanged. The 48 hour damage cover above still applies to them in full.

Exchanges

Same seven days, same terms. Tell us which piece you would prefer and we bring it with us when we collect the original. If the new piece costs more you pay the difference. If it costs less we refund the difference.

Refunds

Once the piece is back with us, your refund goes to the card or account you paid from. Banks typically take 7 to 14 days to show it after we release it.

Cancellations

Orders are prepared and dispatched the same day, so tell us as soon as you can. If your order has already left us it simply becomes a return under the terms above, which costs you nothing.